<div style="box-sizing: inherit; color: rgba(0, 0, 0, 0.75); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-testid="richTextElement" style="box-sizing: inherit;">We hope you love your EVORA products - but if you need assistance regarding Returns / Exchanges; you can find everything you need on this page!All Items must be returned in their original condition. If Items are returned damaged or otherwise in un-original condition; item(s) will be returned to you &amp; an issue will not be refunded.<hr><div data-testid="richTextElement" id="isPasted" style="box-sizing: inherit; color: rgba(0, 0, 0, 0.75); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h1 style="box-sizing: inherit; font-family: var(--font-heading-family); font-style: var(--font-heading-style); font-weight: var(--font-heading-weight); letter-spacing: calc(var(--font-heading-scale) * .06rem); color: rgb(var(--color-foreground)); line-height: calc(1 + .3/max(1,var(--font-heading-scale))); word-break: break-word; font-size: calc(var(--font-heading-scale) * 4rem); text-align: center;" id="return--exchange-policy">RETURN / EXCHANGE POLICY</h1><h4 style="box-sizing: inherit; font-family: var(--font-heading-family); font-style: var(--font-heading-style); font-weight: var(--font-heading-weight); letter-spacing: calc(var(--font-heading-scale) * .06rem); color: rgb(var(--color-foreground)); line-height: calc(1 + .3/max(1,var(--font-heading-scale))); word-break: break-word; font-size: calc(var(--font-heading-scale) * 1.5rem);" id="if-you-purchased-unlimited-returns-for-198">IF YOU PURCHASED UNLIMITED RETURNS FOR $1.98:</h4>We have a 30 day return / exchange policy from the time your order is delivered. You will not have to pay for return shipping to us or the shipping back. Domestic &amp; International returns / exchanges are completely free if you purchased the Unlimited Returns!<h4 style="box-sizing: inherit; font-family: var(--font-heading-family); font-style: var(--font-heading-style); font-weight: var(--font-heading-weight); letter-spacing: calc(var(--font-heading-scale) * .06rem); color: rgb(var(--color-foreground)); line-height: calc(1 + .3/max(1,var(--font-heading-scale))); word-break: break-word; font-size: calc(var(--font-heading-scale) * 1.5rem);" id="if-you-did-not-purchase-unlimited-returns-for-198">IF YOU DID NOT PURCHASE UNLIMITED RETURNS FOR $1.98:</h4>We have a 30 day return / exchange policy from the time your order is delivered. Since you did not purchase Unlimited Returns for $1.98, you will be charged a shipping cost to return. ($3-$6) will be deducted from your refund amount.RETURN INSTRUCTIONSTo start a return or exchange, visit the link below:<a class="fr-strong" data-mce-href="https://www.evoracompany.com/apps/redo/returns-portal#/login" href="https://www.evoracompany.com/apps/redo/returns-portal#/login" style="box-sizing: inherit; color: rgba(var(--color-link),var(--alpha-link)); text-underline-offset: 0.3rem; text-decoration-thickness: 0.1rem; transition: text-decoration-thickness var(--duration-short) ease;" title="RETURNS PORTAL">&#xA0;Return Portal&#xA0;</a> &#xA0;<hr><h4 style="box-sizing: inherit; font-family: var(--font-heading-family); font-style: var(--font-heading-style); font-weight: var(--font-heading-weight); letter-spacing: calc(var(--font-heading-scale) * .06rem); color: rgb(var(--color-foreground)); line-height: calc(1 + .3/max(1,var(--font-heading-scale))); word-break: break-word; font-size: calc(var(--font-heading-scale) * 1.5rem);" id="other-info">OTHER INFO</h4>Refunds will go to your original payment method unless you choose store credit or an item is on sale. If an item is received back to us in damaged condition - we will have to send the product back to you and have you pay for shipping.</div><div data-testid="richTextElement" style="box-sizing: inherit; color: rgba(0, 0, 0, 0.75); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For any questions or help please contact us at:&#xA0;Support@EvoraCompany.com</div></div></div><div style="box-sizing: inherit; color: rgba(0, 0, 0, 0.75); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

Returns & Exchanges

<p id="isPasted" style="box-sizing: inherit; color: rgba(0, 0, 0, 0.75); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Do you ship internationally?<p style="box-sizing: inherit; color: rgba(0, 0, 0, 0.75); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Yes we do! Depending on your country, you may be subject to customs fees. Evora does not take responsibility for any customs charges, fees, etc.<p id="isPasted" style="box-sizing: inherit; color: rgba(0, 0, 0, 0.75); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p id="isPasted" style="box-sizing: inherit; color: rgba(0, 0, 0, 0.75); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">How Fast will my order ship?<p style="box-sizing: inherit; color: rgba(0, 0, 0, 0.75); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We process &amp; ship orders Mon-Fri - except holidays. If your order is a custom, it takes us 1-2 business days to process &amp; ship. If it is not a custom, we process orders usually in 1 business day.<p style="box-sizing: inherit; margin-bottom: 0px; color: rgba(0, 0, 0, 0.75); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We always do our best to get orders out ASAP <p id="isPasted" style="box-sizing: inherit; color: rgba(0, 0, 0, 0.75); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">How Do I Track My Order<p style="box-sizing: inherit; color: rgba(0, 0, 0, 0.75); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You will receive a tracking confirmation via email once your shipping label has been printed.&#xA0;

Shipping FAQ's

Information about order changes and cancellations.

<h3 style="text-align: center;" id>&#xA0;</h3><p id="isPasted" style="box-sizing: inherit; color: rgba(0, 0, 0, 0.75); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0; If your order has not shipped, you are able to make changes to the products and shipping information. &#xA0;<p id="isPasted" style="box-sizing: inherit; color: rgba(0, 0, 0, 0.75); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Send an email to <a data-fr-linked="true" href="mailto:support@evoracompany.com" id="isPasted">support@evoracompany.com</a> with your order number and what you need changed on your recent order.&#xA0;<p style="box-sizing: inherit; color: rgba(0, 0, 0, 0.75); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;&#xA0;<p id="isPasted" style="box-sizing: inherit; color: rgba(0, 0, 0, 0.75); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Can I cancel my order?&#xA0;<p id="isPasted" style="box-sizing: inherit; color: rgba(0, 0, 0, 0.75); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You are able to cancel your order for a full refund if it has not been shipped. If your order has shipped you can send it back for a refund minus shipping costs.

ORDERING

Returns & Exchanges

Shipping FAQ's

Order Edits